How to sign in to Bonzawin
Logging in takes under a minute once your account is set up. We have kept the process short so you can get to your games without fuss.
Steps to log in
- Open the Bonzawin site in your browser and select the Login button at the top of the page.
- Enter the email address or username you registered with.
- Type your password. Passwords are case sensitive, so check that caps lock is off.
- Select Sign In. If you have two-step protection switched on, enter the code we send you.
- Once you are in, your balance in AUD and your game lobby appear on the main screen.
Haven't registered yet? Use the Join or Sign Up button instead. You will need to give accurate personal details, because they are checked later against your identity documents.
Forgotten password or locked account
If you cannot remember your password, select the Forgot Password link beneath the login form. Enter the email address on your account and we will send a reset message. Open it, follow the link inside, and choose a new password that you have not used on other sites.
The reset message sometimes lands in a spam or promotions folder, so look there if it has not turned up after a few minutes. If you have asked for several resets in a row, wait before trying again, as each new request can invalidate the previous link.
Too many wrong password attempts can lock an account for a period as a security measure. If that happens, wait for the lock to expire or contact our support team through live chat or email. Have your registered email address and username ready so we can confirm it is you.
Account verification
Australian players are asked to verify their identity before withdrawing, and sometimes earlier. This is a standard step for licensed online casinos, and it protects your account from misuse.
What you may need to provide
- A clear photo of a current government-issued ID, such as a driver licence or passport.
- Proof of address, for example a recent utility bill or bank statement showing your name and residential address.
- Proof of payment method ownership, such as a screenshot or photo of the card or account used for deposits, with sensitive digits hidden.
Upload documents in your account area. Images should be sharp, uncropped and readable, with all four corners visible. Blurry or edited files are the most common reason for a delay. Review times vary, so check the verification section of your account for the current status and expected timeframe.
Common login problems and fixes
| Problem | What to try |
|---|---|
| Incorrect password message | Check caps lock, retype slowly, or use Forgot Password to set a new one. |
| Reset email not arriving | Check spam folders, confirm the address is spelled correctly, and wait a few minutes before requesting again. |
| Page will not load | Refresh, clear your browser cache, or try a different browser or device. |
| Verification code not received | Check your phone signal or inbox, then request a new code. Use only the most recent one. |
| Account locked | Wait for the lock period to end, or contact support with your registered details. |
| Login works on one device only | Update the app or browser, and make sure your date and time settings are automatic. |
Keeping your account secure
Choose a long, unique password and avoid saving it on shared computers. Log out when you finish playing on a device that others use, and do not share your login details with anyone, including people who say they work for us. Our staff will never ask for your full password.
Only sign in through the official Bonzawin address. If an email or message asks you to log in through an unfamiliar link, go to the site directly by typing the address yourself.
Play responsibly
Gambling should stay a form of entertainment. Account tools such as deposit limits, time-outs and self-exclusion are available in your settings or through support, and you can use them at any time. You must be 18 or older to play. If gambling is causing you stress, free and confidential help is available in Australia through Gambling Help Online.
Contact our support team
If none of the steps above solve your problem, get in touch through live chat or email and tell us what happens when you try to log in, including any error message. Screenshots help us work out the cause faster. Check the contact section of the site for current support hours and details.